Shipping policy
Canada 
FREE SHIPPING to ON, QC for orders over CAD99.00 and free shipping to the rest of Canada for orders over CAD149.00.
| Province | Flat Fee ($CAD) |
| Ontario, Quebec | 12.99 |
| Alberta, BC, Saskatchewan, Manitoba | 15.99 |
| NB, NS, PEI, Newfoundland and Labrador | 16.99 |
| NWT, Nunavut, Yukon | 19.99 |
USA 
Expedited Parcel US
| Weight (lbs) | Total Price ($CAD) |
| 0-1 | 11.73-18.55 |
| 2 | 18.55-20.21 |
| 3 | 20.21-21.87 |
| 4 | 21.87-23.15 |
FREE SHIPPING* to the USA for orders above $199.00 (CAD).
* Excludes Alaska, Hawaii, and other remote locations. Additional charges may apply for these areas. Please contact us for the shipping quote.
Hong Kong
| Weight (lbs) | Total Price ($CAD) |
|
1 2 |
15.00 20.00 |
| 3 | 25.00 |
| 4 | 30.00 |
| 5 | 35.00 |
| 6 | 40.00 |
Tracked Air Shipping, 7-14 business days, shipping fee starts at $25.00(CAD) for the first 1 pounds. an additional $5.00 charge per pound.
The tracking number will be emailed to you immediately after your order shipped. You may track your order status through the shipping company's website (Happy road Express). It will take about 7-14 business days for the order to be delivered. Please provide to us the receiver's information in either Chinese or English such as the receiver's name, address, postal code and phone number
Mainland China 
Tracked Air Shipping
| Weight (lbs) | Total Price ($CAD) |
| 0-2 | 15.00 |
| 3 | 20.00 |
| 4 | 25.00 |
| 5 | 30.00 |
| 6 | 35.00 |
* Orders over 6 pounds will be shipped in separate parcels.
* Additional customs fees may apply for commercial orders.
The tracking number will be emailed to you immediately after your order shipped. You may track your order status through the shipping company's website. It will take about 2-3 weeks for the order to be delivered. Please provide to us the receiver's information in Chinese such as the receiver's name, address, postal code and phone number.
The receiver may be contacted by Chinese Customs or the shipping company through the phone number you provided for their Personal ID as per China's Customs requirement. Please refer to the China Customs website for more details.
South Korea 
Tracked Air Shipping
| Weight (lbs) | Total Price ($CAD) |
| 0-1 | 28.00 |
| 2 | 36.00 |
| 3 | 44.00 |
| 4 | 52.00 |
* Air freight normally takes about 6-12 business days.
* Please note that orders shipped to Jeju Province may carry an additional shipping charge. You will be contacted by email if this applies.
* Due to Korean customs regulations, only 6 bottles of vitamins/supplements are allowed per order.
Vietnam 
Tracked Air Shipping, 7-10 business days, $11.9 (CAD) per pound
* Orders over 4 pounds will be shipped in separate parcels.
Australia, New Zealand, Macao, Japan, Singapore, Malaysia, Thailand, and Taiwan
Tracket Packet Air
| Weight (lbs) | Total Price ($CAD) |
| 0-1 | 23.82-37.32 |
| 2 | 49.00-50.11 |
| 3 | 56.64-59.24 |
| 4 | 65.22-66.08 |
* Orders over 4 pounds will be shipped in separate parcels.
* Small Packet Air normally takes about 6-10 business days.
Tracked Mail is available with 6-10 business days delivery. The shopping cart will show the rate according to the order weight.
United Kingdom, Germany, Belgium, Denmark, Hungary, Netherlands, Finland, France, Ireland, Italy, Spain, Sweden, Switzerland, Portugal, Albania, Cyprus, Bulgaria, Luxembourg
International Standard Shipping
| Weight (lbs) | Total Price ($CAD) |
| 0-1 | 21.20-30.31 |
| 2 | 43.37 |
| 3 | 50.12 |
| 4 | 56.69 |
* Orders over 4 pounds will be shipped in separate parcels.
* International Standard Shipping normally takes about 7-22 business days.
Tracked Mail is available with 6-10 business days delivery. The shopping cart will show the rate according to the order weight.
Other International Orders
Please send an email for countries not listed above, these orders cannot be placed online. Please email us the order with the products name, quantity and shipping address in details. Once we receive your order, we will send you the invoice by email. The payment will be processed on PayPal secured website. We will ship the order in 24-48 hours after we receive the payment.
Import taxes
You may have to pay import taxes, customs duty, etc. You may also be required to pay a brokerage (handling) fee for these shipments as well. These charges are separate from your shipping charge, and you will be billed directly for them. imaplehouse.com will not be liable for packages refused or held by customs for delivery.
We request that you contact your customs office, and ask about import regulations and restrictions before placing your order. It is important for you to become familiar with the Customs policies for your specific country before ordering. Customs regulations differ by country and not knowing their regulations can result in your order incurring high import duties, delivery being delayed, or returned to us. Please check with your Customs office to see if your country permits the shipment of the products you are going to order from us and if any additional licenses or permits are needed.
Please Note: If your order is returned to us due to banned / restricted products, a wrong address, refusal to pay customs fees, refusal to accept order, or because no one was there to accept delivery of your order, we will refund your account as follows:
You will be refunded the total amount of the order minus the shipping charge and 20% of the value of the order as a restocking fee. We will also subtract any other outside charges we have incurred during shipping, such as warehousing fees, return postage fees, etc.
If the cost to return the product to us is larger than the cost of the refund due, we will instruct the carrier to abandon the order and there will be no credit for the order. If the product(s) is seized by customs there will be no credit processed for the product(s).